Due to a huge increase in demand, we are experiencing delays processing orders. We are working as fast we can and will email once your order has been shipped. Please allow approximately seven days after placing your order for it to be dispatched. Thank you for your support and patience – it will be with you soon! And totally worth the wait!
PLEASE NOTE – Australia Post is currently not providing any shipping estimates due to the delays caused by the COVID-19 outbreak. For further updates regarding Australia post click here.
For all Express Post deliveries, Australia Post has an expected delay of up to 5 business days or more.
|Regular Post||$6.95 Flat Rate Australia wide|
|Express Post||$10.95 Flat Rate Australia wide|
|Australia wide on orders over $100|
Express Post orders received before 12:00 pm are shipped the same day. Orders placed on a weekend or a public holiday will also be sent on the next business day.
As we are a small business, there may be some delays during and following our sale/promotional events due to the high volume of orders received (we are so grateful - thank you!). We promise we are working extra hard to ensure your order is shipped ASAP.
You will receive a confirmation email from Bedhead Hats to confirm that your order has been placed. Once your order has been dispatched, you will receive an email from Bedhead Hats with tracking information. If you don’t receive an email, please check your junk, bulk or promotions mailboxes. If you still can’t find it, it’s possible we have an incorrect email address for you. Please email us at email@example.com with your Order Number to check the status of your order.
Australia Post Eparcel offers 3-10 day delivery. We are located on the NSW Central Coast, 2265. Parcels to Sydney Metro usually takes 2-3 days & to other Eastern seaboard capital cities usually take 3-5 days. Parcels to WA take at least 5-7 working days to trek across the Nullabor. These estimations are general & based on our experience using Australia Post.
To calculate your personal delivery time, visit Australia Post Delivery Calculator & enter 2265 as the 'FROM' postcode.
Please note that during our sale/promotional events, delivery may be longer than the specified times above.
Australia Post 'Express Post' Eparcel offers 1-3 days delivery (limited areas). Check service areas here.
We are located on the NSW Central Coast - 2265. From experience, we have not always found this service to be a truly overnight service - hence we quote 1-3 days to avoid customer disappointment (or late running parcels needed for gifts or holidays!)
Please note: Bedhead Hats is not responsible for any delays caused by Australia Post, especially during high-volume seasons. Please note that all delivery times are estimated. Bedhead Hats is not guaranteeing delivery dates.
Bedhead Hats is not liable for missing parcels due any errors on the customer or Australia Post’s part.
Throughout this Covid-19 crisis, all international shipping will be paused to all countries except NEW ZEALAND. Due to the uncertain times in the airline industry and border restrictions in many countries, it will likely mean disappointment with delayed or undelivered parcels. We hope you understand.
|Number of Hats||New Zealand|
*All International Shipping costs listed in AUD.
Please note that all delivery times to New Zealand are estimated between 10-22 days. Bedhead is not guaranteeing delivery dates.
All New Zealand orders are shipped with Australia Post. This service uses Australia Post to Australia Post, then lodges the parcel with that New Zealand's local postal service, who will make the final delivery to the customer. Australia Post has advised that "At this stage, standard parcels to New Zealand are expected to take roughly 12 business days for delivery with an additional 10 business days allowance for delays."
All other international orders are shipped using DHL Global Mail service. This service uses DHL to the destination country, then lodges the parcel with that countries local postal service, whom will make final delivery to customer.
Note: When ordering from countries outside of Australia, duty and taxes may be payable by you depending on the rules governed by the country you are importing to.
Taxes & Duties
Please note taxes and duties may be charged for international orders. All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.
Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay delivery.
If you refuse to pay any additional fees, your package will be sent back to us and you will be refunded the cost of your order minus any extra shipping charges incurred by us from the shipping company.
All prices listed on our site are charged to your credit/debit card in Australian dollars. The bank that has issued your card determines the exact exchange rate that you will be charged, but, in general, it should match closely with the current rate. For an estimate of the current rate, check XE – Foreign Exchange Rate Calculator. Please note that we do not make any guarantees or promises about the current exchange rate or what you will be charged by your bank - this is out of our control.