We understand that sometimes everything seems to go wrong!
Don't stress - we accept returns of new unworn items with tags still attached for the exchange of a different size. Only full priced items are accpeted for return, no sale/discounted items. Goods need to be returned within 30 days of purchase.
HOW TO RETURN:
Please notify us via email at firstname.lastname@example.org with your return request and details of the replacement product you require.
You will be given delivery details to post back the item (at your cost). Bedhead Hats will, on receipt of the returned item, send out replacement item (at our cost).
Store credits are not available.
Did you pay for your order using Paypal?
Paypal has made online shopping less stressful with their Refunded Returns program. If you make a purchase using Paypal and need to return the goods, you can claim for a refund of the return shipping costs*. This is fantastic especially for customers not quite sure on sizing or have never seen a Bedhead hat in the flesh!
WHAT YOU NEED TO DO:
Take Photos! Snap a shot of your receipt for the return shipping costs from the post office. Also snap a shot of the parcel with our address on the front - so Paypal know you have truly returned the goods.
Activate this service in your Paypal account > click here. It will ask you to login, but then shoot you off to another page (kinda getting you a little lost!) Here's the link directly to the claim form to complete & attach those photo's > click here.
Paypal will review your claim & refund the return postage amount (value up to $45 for up to 8 parcels per year!)
*By Activating this service, you accept the Paypal General Conditions of Use. Please read the General Conditions of Use before activating the service.