We understand that buying clothing online can be tricky as you've never felt the product or tried it on. That's why we have a flexible returns policy that allows you to get a full refund of the product purchase price or exchange for any products that you're not happy with.
Purchases from Australia have 30 days to return items with proof of purchase.
Purchases from New Zealand or other countries outside Australia have 30 days to return items with proof of purchase for REFUND ONLY – no exchanges available for international purchases.
We can exchange item(s) purchased for another style, size or colour that you may prefer or give you a full refund on the item(s).
Returned items must:
• be in new, unworn condition
• have all the swing tags still attached
We will refuse returns of items where it's obvious that the above conditions have not been met and send your items back to you.
When returning items, you are responsible for the cost of the return.
It is also your responsibility to ensure the goods reach our premises as we cannot be responsible until they reach us.
We recommend using a tracked method of postage to ensure your return arrives to us safely.
To exchange full priced item(s) or Summer Essentials, Winter Essentials, Adult or Children's Heritage bundle item(s):
To exchange sale item(s) from the SALE category or from during one of our SALES EVENTS:
Exchange of size or style cannot be guaranteed due to limited stocks.
To return an item(s) for a refund of the purchase price:
Store credits are not available.
Please be mindful - our staff work 8am till 4pm Monday to Friday. We all spend our weekends enjoying the sunshine with our loved ones xxx
Our Returns Policy does not affect your rights under the Australian Consumer Law, and you have consumer guarantees that cannot be limited by us. If your product is not of acceptable quality, is not fit for its purpose or is different from its description or sample, then you may be eligible for a refund, exchange or any drop in value of the product (if you choose to keep it).
If you have purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund.
Further information is available at https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund.
Merchandise returned under consumer guarantees can be returned within a reasonable timeframe subject to proof of purchase.
Merchandise marked as seconds or sample product must be chosen carefully as these items cannot be returned due to the fault that was identified at the time of purchase. If the seconds or sample product exhibits a fault (not related to the fault identified at the time of purchase), is not fit for purpose or is incorrectly described, it may be returned in accordance with the above consumer guarantees.
Our customer service team are unable to review any worn or used items via email or phone. All items must be physically returned either via mail or in person in-store to be processed, in accordance with the process detailed below.
FAULTY, DAMAGED OR INCORRECTLY DESCRIBED ITEMS
When returning or exchanging a faulty, damaged or incorrectly described item, Bedhead will arrange return postage on your behalf or refund postage costs upon presentation of receipt/s. This is subject to inspection by Bedhead prior to sending goods back to us. Should you need further assistance regarding this process, please contact Bedhead as soon as practicable.
ONLINE CANCELLATIONS & ORDER AMENDMENTS
Unfortunately we are unable to cancel or make any amendments to any online orders after your order is placed. Amendments may include but are not limited to:
Please ensure all details provided are full and correct at the time of order placement.